FAQs

No. You are not required to provide any supplies, cleaning products, or a vacuum. The cleaners have all professional-grade products and supplies needed to complete the jobs required.

We accept credit cards as well as E-transfers. Our system will automatically generate a hold on funds paid via credit card (including Visa debit) the day before your booked services. This is merely a hold and no funds have been removed from your account. The Visa debit cards will look like the money has been removed from your account. We assure you it has not. Your bank is holding it separately for you until the charge is processed after your services have been completed. E-transfers will need to be received by (cleaning company)the day before your appointment.

No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.

One of the best things you can do is make sure there is as little clutter as possible. The cleaners will need to have access to surfaces to clean and if they are covered up by too much clutter they may be inaccessible. Make sure the floors are clear of items and debris. Communicate with your cleaner when they arrive (if you are home) a plan to make sure the cleaner has space to clean. Children, pets and other adults in the way can really hinder a job from being done in the best way possible. It can also be hazardous. Vacuum cords, cleaning products and supplies will be in the area with the cleaner and to mitigate accidents from happening it is best to give them space. If you have any questions about how to better prepare, feel free to reach out and ask any questions at all!

Yes, all our cleaners are required to have a clear criminal background check and also be bondable. In addition, all of our cleaners are covered with general liability insurance.

We are! However if your pet is unattended when we are entering your home please have them put away or let us know if they are prone to escape or need to be put in a room while bringing in and taking out equipment.

We require 2 full business days notice if you need to cancel or change any upcoming appointments. When you provide 2 or more full business days notice, there is no cancellation fee. If you provide less than 2 full business days notice, you will be charged a $100 cancellation fee. If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.

We send 1 or 2 cleaners, depending on availability and your needs.

Tidyland Cleaning Services does not handle certain tasks due to safety, health, or specialized requirements. Our cleaners do not clean the interiors of fireplaces, pick up clutter, perform laundry, or wash dishes. Carpet cleaning, mold remediation, and dealing with extensive grease or fire damage are also not included. We avoid handling bodily fluids, pet messes, and bug infestations as these require special biohazard or pest control professionals. For safety reasons, there is a 30 lb weight limit on items we can move, and our cleaners cannot use ladders higher than a 2-foot step stool. If heavy furniture or appliances are to be cleaned underneath, clients are requested to move them. Some areas like the tops of tall cabinets or difficult lighting fixtures may be beyond our reach due to the height limitations.